Frequently Asked Questions

Everything you need to know about your Pilestone shopping experience.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days. International orders may take 10-15 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please ensure all tags are attached to receive a full refund.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Yes, Pilestone is committed to ethical fashion. We partner with certified suppliers to ensure our fabrics are high-quality, durable, and produced under fair labor conditions.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I track my order after it has been placed?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.